In case your iOS device does not seem to find a connection, we recommend you to follow the following steps:
1. Make sure that you are in a country supported by the Goodspeed app. You can find our entire list of supported countries and regions via: http://support.goodspeed.io/en/articles/5178738-in-which-countries-can-i-use-the-goodspeed-app.
2. See if you already turned off your airplane mode if you enabled this setting while travelling.
3. Allow your device to automatically select an operator. You can toggle this function on or off via: Settings —> Mobile Data or Cellular data —> Network selection.
4. Verify that your digital eSIM profile is downloaded correctly. If your digital eSIM profile is downloaded, it should be visible under: Settings —> Mobile Data or Cellular data.
5.If none of the above steps helped you to activate your current data plan, please contact our support team via:
Tel: +44 (0)2036084754 (UK), +551131970839 (Brazil) or +864006317893 (China)
Facebook chat: https://www.facebook.com/GlobalGoodspeed
Our customer service team can be reached between 8:00-16:00 (UK GMT+1) from Monday to Friday. If you contact us outside office hours, we will come back to you as soon as possible.